FREQUENTLY ASKED QUESTIONS
Need additional help?
- How do I contact support?
- If you need help with the product, please contact the shop owner by visiting their shop profile and sending them a message. For anything else (licensing, billing, etc), please visit our Help Center.
- How can I unzip product files?
- PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.
Mac: Double click the .zip file, then search for the product folder or product file.
If you continue to have trouble, check out this for more tips.